FAQS
ORDERS
An item is sold out. How will I know when it returns?
Use the restock notification on the product page when available. We’ll email you when that product is back.
Can I change or cancel an order after it is placed?
Contact us as soon as possible. We cannot guarantee changes once an order has entered fulfillment.
SHIPPING
How long does order processing take?
Orders are generally processed within 1–7 business days, excluding weekends and federal holidays. Launches, restocks, sales, and holiday volume may extend processing time.
When does free shipping apply?
Free standard U.S. shipping is available on eligible orders over $100. Some subscription, wholesale, bulk, or promotional orders may be excluded.
Do you ship internationally?
Not at this time. We currently ship to U.S. addresses only, including Alaska, Hawaii, and APO/FPO addresses.
READ THE FULL SHIPPING POLICY →
RETURNS + EXCHANGES
Do you accept returns?
Eligible unused and unopened items may be returned when the request is initiated within 5 days of confirmed delivery. Some items—including used candles, opened body products, subscriptions, gift cards, final-sale items, and discounted/sale items—are not eligible.
How do I start a return?
Sign in to your customer account, open the eligible order, and submit the return request from there.
What if my order arrives damaged or incorrect?
Contact us within 48 hours of delivery with your order number and clear photos of the product and packaging so we can review the issue.
READ THE FULL RETURNS + EXCHANGES POLICY →
PAYMENTS
What forms of payment do you accept?
Available payment methods are displayed securely at checkout. Options may vary by device, location, and order.
GIFTING
Can I send a gift card instead of choosing a scent?
Yes. PB gift cards let the recipient choose from candles, wax melts, home fragrance, body care, sets, and seasonal releases.
Do you offer gift wrapping?
Gift-wrapping options are available on eligible orders when offered in the cart or product experience.
SUBSCRIPTIONS
How do PB subscriptions ship?
Subscription orders are scheduled to ship on the 15th. Orders placed after the 15th begin with the following month’s shipment unless otherwise stated on the product page.
Where do I manage my subscription?
THE HAUS
Did Predominantly Black Candle Haus close or stop selling to customers?
No. Predominantly Black remains open for online retail shopping at predominantlyblack.com. A Predominantly Black Candle Haus became A Predominantly Black Candle + Body Haus to reflect our home fragrance and body care offerings. The name change did not mean a retail closure or a move exclusively to business services. You can still shop our candles, wax melts, room + linen sprays, body care, gift sets, and seasonal collections directly from the Haus.
Can I shop for myself as well as book custom gifting or a fragrance experience?
Yes. Our retail collections continue alongside wholesale, private label, corporate gifting, custom event favors, and Haus Notes by Predominantly Black, our mobile perfume bar experience based in Los Angeles. Shop the Haus or explore our partnership services.
Which brands has Predominantly Black worked with?
Predominantly Black's brand partnerships include Lifetime, OWN Network, BET, The Hollywood Reporter, Everyday People, and AARP. Explore our corporate gifting and brand partnership work.
Where has Predominantly Black been featured?
Predominantly Black has been featured in ELLE, Cosmopolitan, New York Magazine, and The Zoe Report. Visit press + mentions for more about the Haus in the media.