FAQS
ORDERS
An item is sold out. How will I know when it returns?
Use the restock notification on the product page when available. We’ll email you when that product is back.
Can I change or cancel an order after it is placed?
Contact us as soon as possible. We cannot guarantee changes once an order has entered fulfillment.
SHIPPING
How long does order processing take?
Orders are generally processed within 1–7 business days, excluding weekends and federal holidays. Launches, restocks, sales, and holiday volume may extend processing time.
When does free shipping apply?
Free standard U.S. shipping is available on eligible orders over $175. Some subscription, wholesale, bulk, or promotional orders may be excluded.
Do you ship internationally?
Yes. International shipping options, duties, and taxes are shown at checkout when available.
READ THE FULL SHIPPING POLICY →
RETURNS + EXCHANGES
Do you accept returns?
Eligible unused and unopened items may be returned when the request is initiated within 5 days of confirmed delivery. Some items—including used candles, opened body products, subscriptions, gift cards, final-sale items, and discounted/sale items—are not eligible.
How do I start a return?
Sign in to your customer account, open the eligible order, and submit the return request from there.
What if my order arrives damaged or incorrect?
Contact us within 48 hours of delivery with your order number and clear photos of the product and packaging so we can review the issue.
READ THE FULL RETURNS + EXCHANGES POLICY →
PAYMENTS
What forms of payment do you accept?
Available payment methods are displayed securely at checkout. Options may vary by device, location, and order.
GIFTING
Can I send a gift card instead of choosing a scent?
Yes. PB gift cards let the recipient choose from candles, wax melts, home fragrance, body care, sets, and seasonal releases.
Do you offer gift wrapping?
Gift-wrapping options are available on eligible orders when offered in the cart or product experience.
SUBSCRIPTIONS
How do PB subscriptions ship?
Subscription orders are scheduled to ship on the 15th. Orders placed after the 15th begin with the following month’s shipment unless otherwise stated on the product page.
Where do I manage my subscription?