Last Updated: 10/4/2026

RETURNS + EXCHANGES

At Predominantly Black Candle Haus, we stand behind the quality of our products. Please review the guidelines below before initiating a return.

READY TO START A RETURN? Sign in to your account and select the eligible order to request your return.

RETURN WINDOW

Returns must be initiated within 5 days of confirmed delivery. Requests submitted outside this window will not be approved.

ELIGIBILITY

Eligible items must be unused, unopened, in original packaging, in resellable condition, and approved through the return process before shipment.

We do not accept returns on burned or used candles, opened body products, subscription products, Candle of the Month, gift cards, final-sale items, or discounted/sale items.

RETURN COSTS

Customers are responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping service.

REFUNDS

Refunds to the original payment method are subject to a 15% restocking fee. Refunds are issued after the returned item is received, inspected, and approved, and typically process within 5–10 business days after approval.

STORE CREDIT

When store credit is selected instead of a refund, eligible returns receive 100% of the product value plus an additional 10% bonus credit. Store credit is issued digitally and does not expire.

EXCHANGES

Because scent perception is subjective, store credit is the recommended option when you want to choose a different fragrance.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. Approved claims will receive a replacement or other resolution at no cost.

CANDLE + FRAGRANCE NOTES

Wax frosting, slight sweating in warm climates, natural color or scent variation, vessel or label variation, and fragrance preference are not considered product defects.

CONTACT

Email info@predominantlyblack.com or contact the HAUS →